Their customer service and product delivery service is a bad match if you expect them to represent your company. On the initial shipment it still showed in transit two days after it was delivered. It never reflects the current information. So that's where I am today - no product and no delivery date.ģ. I called their customer service line - I was on hold 27 minutes for an agent who told me they didn't know where my shipment was nor could they tell me when it was going to be delivered. Their website said delivery yesterday - they never showed. 944 reviews for OnTrac, 1.2 stars: Package was supposed to be delivered 2 days ago and tracking sustem every day shows in a different place, Still waiting for a delivery from this so-called delivery service utilized by Levi Strauss. Ordered accessories 12/10 - again you shipped with Ontrac. If I hadn't seen his shadow I would have missed delivery again.Ģ. I was sitting no more than 10-feet from the door. When it was delivered I just happened to catch the agent walking away from my front door - he didn't knock or ring the doorbell - although he claimed he did. Neither Ooma or the carrier itself required this delivery signature. Of course no one knew ahead of time so it took me 3 more days to get it. The delivery agent decided on his own to require a signature and not leave my Velo. Opened Ooma account - you shipped to Denver via Ontrac. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.Ooma needs to either dump Ontrac or allow us to select our own carrier. The DC was designed to offer retailers shipping across the West and integrated pickup, distribution, and delivery service in concert with USPS. If you’ve encountered this problem, please let us know. The seeds of the service were planted in October 2012 when OnTrac opened a 400,000-square-foot distribution center in Commerce, Calif., east of Los Angeles. This doesn’t mean OnTrac as a whole is up to no good: it could be a single driver, who happens to have Ryan’s route. This repeated behavior leads me to believe that they are deliberately marking packages as delivered even though they know it won’t be until the next day so that they meet their goals with Amazon. This is the second time that OnTrac has marked a package as delivered, only to have it arrive the next day. The next day when I got home from work, the package was delivered and waiting at my porch. So I just left a long response to cuss them out since I know there’s no chance of me getting my package. I’ve reached out to customer service 10 times and no one has gotten back. I was certain that the shipment was stolen and when I contacted Amazon they told me that nothing could be done until the next day. Never ever buy from a place that uses them, you will not get ur package I promise. Is OnTrac messing around with flux capacitors, redefining “delivered,” or is something else going on here?Įarlier this week a package I ordered from Amazon was marked by as delivered to porch, the only problem is that it wasn’t there. He actually received it the following day. Founded in 1991, OnTrac has the expertise to provide superior service and value in the overnight delivery market. His packaged showed up in the system as “delivered” even though there was no sign of it. Specialties: OnTrac provides companies an affordable way to speed up ground delivery so they can lower their shipping costs and delight their customers with world-class service. No, OnTrac isn’t pounding on his door after he went to bed. Ryan, meanwhile, has sort of the opposite problem. Last week, we shared a story from a reader who got a very early wakeup call from OnTrac, on his porch with an Amazon package a few days earlier than anticipated.
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